We work hard to provide you convenient ordering options,
cost-effective shipping options, total privacy, ultimate
security, and ease of returns. Please take a moment to review
our policies on each of these aspects of our website:
Ordering Policies:
Your ease of shopping and ordering is fundamental for us. We
work hard to make our website easy for you to find what you are
looking for and place your order.
If you have any difficulty ordering from our web site, please
contact us by phone or email:
info@turboharp.com
or 412-802-6432
You may place your order online through our secure
shopping cart system or if you prefer, call us to place your order.
Whichever way you prefer to place your order, we accept the
following payment options:
- Credit Card -- Visa or MasterCard
- Personal Check
- PayPal
(antakamatics@turboharp.com)
To place your order online, please use our website to
search for the products you want to order, and add them to your
cart. Then click on a "Current Order" link or shopping cart icon
to retrieve your order summary. Proceed to check out by clicking
the "Checkout" button on the Order Summary page. This will take
you to the secure region of our site where you can fill in your
billing and shipping options and information in a completely
safe and secure environment -- you will see a lock (Internet
Explorer browsers) or a key (Netscape browsers) in the lower
right hand corner of your browser to indicate that you are in a
securely encrypted environment. Follow the step by step
instructions.
Once you have finished filling out your billing
and shipping information, you will be taken to a confirmation
page indicating that your payment has been approved and your
order is in process. You will receive a confirmation of your
order by email immediately.
To place your order by fax, please use our website to
search for the products you want to order, and add them to your
cart. Then click on a "Current Order" link or shopping cart icon
to retrieve your order summary. Proceed to check out by clicking
the "Checkout" button on the Order Summary page. This will take
you to the secure region of our site where you can fill in your
billing and shipping options and information in a completely
safe and secure environment -- you will see a lock (Internet
Explorer browsers) or a key (Netscape browsers) in the lower
right hand corner of your browser to indicate that you are in a
securely encrypted environment. Follow the step by step
instructions.
Once you have finished filling out your billing
and shipping information, you will be taken to a confirmation
page with an easy print option. Print up this page and
fax it to us. You will receive a
confirmation of your order by email immediately. Your order will
be processed as soon as payment is secured.
To place your order by mail, please use our website
to search for the products you want to order, and add them to
your cart. Then click on a "Current Order" link or shopping cart
icon to retrieve your order summary. Proceed to check out by
clicking the "Checkout" button on the Order Summary page. This
will take you to the secure region of our site where you can
fill in your billing and shipping options and information in a
completely safe and secure environment -- you will see a lock
(Internet Explorer browsers) or a key (Netscape browsers) in
the lower right hand corner of your browser to indicate that
you are in a securely encrypted environment. Follow the step by
step instructions.
Once you have finished filling out your
billing and shipping information, you will be taken to a
confirmation page with an easy print option. Print up this page
and mail it to us. If you opt to
pay by check, please include your check. You will receive a
confirmation of your order by email immediately. Your order will
be processed as soon as payment is secured.
To place your order by phone, please use our website
to search for the products you want to order, then give us a call and one of our representatives will be
happy to take your order by phone.
By shopping before you call, you will help us save you time
completing your order.
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Shipping Policies:
We ship anywhere in the US including P.O. boxes
and APO addresses. International orders, with the
exception of Canada, must be placed over the phone, by email or
fax. Unless otherwise noted, all shipments are mailed
through USPS by airmail. Priority services are available,
please choose "premium services" when checking out. Large
orders will be shipped through FedEx or UPS. Most orders
will ship within 48 hours, unless the product requires
additional time as noted on the individual product page.
Shipping is primarily done on Monday or Wednesday. Orders
placed after 4pm on Wednesday will ship the following Monday.
A handling fee of $2.00 is added to every order.
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Privacy
Policies:
Effective month/day/year
Our Commitment To Privacy:
Your privacy is important to us. To better protect your privacy
we provide this notice explaining our online information
practices and the choices you can make about the way your
information is collected and used. To make this notice easy to
find, we make it available on our homepage and at every point
where personally identifiable information may be requested.
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The Information We Collect:
This notice applies to all information collected or submitted on
this website. On some pages, you can order
products, make requests, and register to receive materials. The
types of personal information collected at these pages may be:
Name
Company Name (optional)
Postal
Address
Billing Address
Shipping Address
Email address
Phone number
Fax number
Credit/Debit Card Information (only within a secured
environment)
Checking Account Information (rather than Credit/Debit Card
Information if you choose to pay by this means)
PayPal User ID (rather than Credit/Debit Card Information if
you choose to pay by this means)
You may want to purchase a product for some one else, or
purchase a product and have it shipped to an address other than
your billing address. In this circumstance, the types of
personal information collected are:
Name
Mailing address
Password (chosen by you)
On some pages, you can email a page to other people. In this
circumstance, the types of personal information collected are:
From Email address
To Email address
This information is not stored and is only used to generate
the email. No trace of who the sender or receiver remains in any
way on our system or log files.
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The Way We Use Information:
We use the information you provide about yourself when placing
an order only to complete that order. We do not share this
information with outside parties except to the extent necessary
to complete that order.
We use the information you provide about someone else when
placing an order only to ship the product and to confirm
delivery. We do not share this information with outside parties
except to the extent necessary to complete that order.
We will not distribute or sell your private information or
your e-mail address to third parties. We will ad your
e-mail address that was provided during your order, to our
customer mailing list and/or customer e-mail list. With
our customer e-mail list we can notify you of changes to the
website, new products or services, and specials. This will
occur in most cases on a monthly basis. If you do not want
to get e-mails from TurboHarp you will be given an option at the
end of the email to remove your address with the from future
emails. You will still receive emails from our automated
service notifying you of your recent order placed. In the event
you asked to have your email removed and you still receive
emails, please contact our office.
We use non-identifying and aggregate information to better
design our website and to share with advertisers. For example,
we may tell an advertiser that X number of individuals visited a
certain area on our website, or that Y number of men and Z
number of women filled out our registration form, but we would
not disclose anything that could be used to identify those
individuals.
We also may use your IP address to identify you as a user so
that we may track how you used our website. We only use this
information to track a generic user to help us understand user
patterns of shopping and how we can improve upon our user's
shopping experience. If you place on order online, we track your
IP address in order to protect again fraud. If you do not place
an order, your IP address will be deleted from our tracking in
less than 30 days. We share this information with no other
parties unless we suspect a clear case of fraud or cyber crime.
If we detect an instance of cyber crime, we will report all data
immediately to the Federal Bureau of Investigation's Cyber Crime
Division immediately.
Finally, we never use or share the personally identifiable
information provided to us online in ways unrelated to the ones
described above without also providing you an opportunity to
opt-out or otherwise prohibit such unrelated uses.
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Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and
ensure the correct use of information, we have put in place
appropriate physical, electronic, and managerial procedures to
safeguard and secure the information we collect online. Any
sensitive information will be gathered through Secure Socket
Layer 128 bit encryption to assure that your data is safe
between your browser and our servers. If you opt to pay online
by credit card, this transaction runs through yet another layer
of encryption.
What's more, we further encrypt your credit card information
temporarily -- in case there is a problem with your billing.
This encrypted credit card information is retained for no more
than 30 days.
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How You Can Correct Your Information:
You can correct factual errors in your personally identifiable
information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take
reasonable steps to verify your identity before granting access
or making corrections.
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How To Contact Us:
Should you have other questions or concerns about these privacy
policies, please contact us.
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Return Policies:
We understand that sometimes a particular
product you may order isn't exactly what you expected, and
sometimes a shipping carrier may deliver a product damaged.
If you have cause to return a product we have
shipped to you, please facilitate your return by faithfully
doing the following:
-
Return your product in its original
packaging with all accompanying materials (such as
instructions, etc.).
-
Ship your product back to us through your
carrier of choice.
-
Please provide a print out of your original
order confirmation.
-
Once we have received your product and have
inspected it, we will notify you by email or phone.
Policies Regarding Returns:
-
Customized products may not be returned
under any circumstances unless otherwise noted.
-
General products may be returned within 30
days (reversed through the same payment option you used to
purchase).
-
The product must be returned in its original
packaging with all accompanying materials (such as
instructions, etc.).
-
Shipping costs will not be reimbursed.
-
We must have confirmation of your original
order.
-
Some items may require a restocking fee.
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